IVR(Interactive Voice Response) is a service where user queries generate an interactive voice response using DTMF dial or ASR (Automatic Speech Recognition). An IVR system responds with a synthesized or prerecorded voice message.

Cozy Vision enables entrepreneurs and businesses to build and deploy their own portfolio of telephony products and services, by supporting them with technology, experience, professional services.


  • TheIVR, interface is easy and user‐friendly
  • No calls waiting (for business solutions)
  • Voice is a better medium to convey emotion
  • A voice message carries more information many cases
  • It is a much better idea to use IVR

What IVR systems can do:

  • Callback: the system returns subscribers’ calls at no cost to subscriber
  • Call transfer to another number
  • Integrate with other technology: SMS, WAP, etc.
  • Integrate with databases
  • Conferencing: chat rooms, multi‐user chats
  • Automatic speech recognition (at present, there is no effective solution for this in Russia)
  • Online access to statistics
  • Programmable scenarios
  • Sending content to an outside number

IVR Services Today:

Key Market Trends

  • IVR‐mobile commerce is growing: micro‐payments, online content payments, mobile vending
  • «User Generated Content» has arrived
  • Businesses warmed up to web and voice service integration. (Entertainment service «Voice» by Rambler, blog hosting
    portal by Livejournal
  • Growth opportunities for the IVR segment lie in Web and TV integration. Convergence paves the way for new business paradigms
  • Tougher operator policies increasingly dictate IVR service aggregation
  • The entertainment IVR segment is past its growth period. The entertainment segment has dropped to 50% of the
    total IVR market, which is half the 2003 figure, when amusing content made up 80% to 90% of the market.
  • Growth stagnation
  • There is a need for new services and new business paradigms in the

Examples of IVR services include:
Java Games, Multimedia Content and Polyphonic Ringtone Delivery

Companies wanting to deliver Java Games, JPEG images, GIF Images, Animated GIFs, WAV music files, MIDI music files, MPEG and 3GPP Video files can easily do so as part of an IVR service, which bills the end user for the content. Please also see the MX Telecom Content Management System, CMX2.

Recorded Services
Companies running recorded services, such as Horoscopes or Racing tips services for example, can upload their recorded content real time into the MX Telecom IVR system.

Location Based Services

Companies running Location Based Services can use the MX Telecom IVR serviceto capture and deliver real time end user requests for Location specific information.

Live Competitions/Votes

Companies running live competitions can accept answers via a premium ratevoice number, and generate revenues from callers. The results of the competition can be combined with votes collected by Reverse Billing SMS.

Ringtone and Logo Service

Companies wanting to deliver Operator Logos, Group Graphics, Picture Messages or Ringtones to end users can do so easily, without any infrastructure requirements whatsoever. Please also see the MX Telecom Content Management System, CMX2.

Live Interactive Voice Services

Your customer dials a Premium Rate number or Voice Short Code, and is put through to a live call centre/chat system. Throughout the duration of the call, a revenue share is generated. Please contact us for more details.

Number Routing

Number routing can also be set up for each service, forwarding calls to a different number.

This Cozy Vision is for industry professionals wanting to learn more about effective IVR systems.

This entry was posted on Wednesday, November 23rd, 2011 at 11:39 am and is filed under Call Center Solutions. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

100 Responses to “IVR”

  1. Solar Post Lights Says:

    Solar Lights…

    […]listed below are a few web links to webpages which we link to seeing as we believe they will be truly worth checking out[…]…

  2. Best Car Insurance companies Says:

    Best Car Insurance…

    […]while the sites we link to below are completely unrelated to ours, we think they are worth a read, so have a look[…]…

  3. identifying ancient coins Says:

    Nice Focus….

    I really like the direction you’ve decided to take this blog….

  4. short term car insurance uk Says:

    short term car insurance uk…

    […]I savor, result in I found exactly what I was looking for. You have ended my four day lengthy hunt! God Bless you man. Have a nice day. Bye[…]…

  5. coop car insurance Says:

    coop car insurance…

    […]Simply want to say your article is as astounding. The clarity to your publish is just nice and that i could think you are a professional in this subject. Fine together with your permission let me to clutch your feed to stay up to date with forthco…

  6. purchase backlinks Says:


    I came across this useful and interesting blog while doing an online search to come up with the relevant information that I was looking for to help me to complete my school intern research project….

  7. pardons canada Says:


    I came across this useful and interesting blog while doing an online search to come up with the relevant information that I was looking for to help me to complete my school intern research project….

  8. snipping tool download Says:


    I came across this useful and interesting blog while doing an online search to come up with the relevant information that I was looking for to help me to complete my school intern research project….

  9. Faustino Says:

    What’s up, just wanted to tell you, I liked this article. It was funny. Keep on posting!

  10. Anonymous Says:

    The total glance of your site is great, let smartly as the content!

  11. salem cigarettes Says:

    Howdy would you mind letting me know which webhost you’re using? I’ve loaded
    your blog in 3 different browsers and I must say this blog loads a lot
    quicker then most. Can you recommend a good web hosting provider at
    a reasonable price? Thanks, I appreciate it!

  12. rgewgerwgdsfgdefs Says:


    […]The facts talked about within the write-up are several of the ideal accessible […]…

  13. thanh lap cong ty Says:

    …Recommended websites…

    […] What web host are you using? Can I get affiliate hyperlink in your host? I want site loaded up as quickly as yours lol[…]…

  14. Galen Says:

    Very good article. I’m dealing with many of these issues as well..

  15. Software Says:

    …Check this out…

    […]I am now not sure where you are getting your info, however good topic.[…]…

  16. nat sherman fantasia Says:

    Asking questions are really nice thing if you are
    not understanding anything fully, except this post presents
    good understanding yet.

  17. buycheapestcigarettesonline.com Says:

    What’s up, every time i used to check weblog posts here in the early hours in the break of day, because i enjoy to find out more and more.

  18. Tegan Says:

    Highly energetic blog, I loved that a lot. Will there
    be a part 2?

  19. Mellissa Says:

    I have to thank you for the efforts you’ve put in writing this blog. I’m
    hoping to view the same high-grade content by you later on as well.
    In truth, your creative writing abilities has encouraged me
    to get my very own site now 😉

  20. johannasirin.byethost7.com Says:

    I’ve been browsing online more than 4 hours today, yet I never found any interesting article like yours. It is pretty worth enough for me. Personally, if all webmasters and bloggers made good content as you did, the web will be a lot more useful than ever before.

  21. lucky strike cigs Says:

    I’m truly enjoying the design and layout of your site. It’s a very easy on the eyes which makes
    it much more enjoyable for me to come here and visit more often.
    Did you hire out a developer to create your theme?
    Great work!

  22. Darwin Says:

    Great blog here! Additionally your website rather
    a lot up fast! What host are you the usage of? Can I am getting your affiliate link to
    your host? I want my website loaded up as quickly as yours lol

  23. Mickey Says:

    Good day! I just would like to offer you a huge thumbs up for
    your great information you have here on this post.
    I am coming back to your website for more soon.

  24. sobranie cocktail Says:

    I was very happy to find this website. I wanted to thank you for your time due to this fantastic read!
    ! I definitely enjoyed every part of it and i also have you bookmarked to see
    new information on your blog.

  25. davidoff cigarettes gold Says:

    Hi everyone, it’s my first go to see at this web page, and paragraph is in fact fruitful designed for me, keep up posting these articles.

  26. dunhill black cigarettes Says:

    Good information. Lucky me I discovered your site by accident (stumbleupon).

    I have book-marked it for later!

  27. watch nfl games online Says:

    Hello i am kavin, its my first time to commenting anywhere, when i read this
    paragraph i thought i could also create comment due to this good paragraph.

  28. kent blue futura Says:

    I know this website gives quality depending articles and additional data,
    is there any other web site which provides these things in quality?

  29. cigarette cartons online Says:

    It’s a pity you don’t have a donate button! I’d without a doubt donate to this excellent blog! I guess for now i’ll
    settle for book-marking and adding your RSS feed to
    my Google account. I look forward to new updates
    and will share this blog with my Facebook group.
    Chat soon!

  30. pall mall blue cigarettes Says:

    Great blog! Is your theme custom made or did you download it from somewhere?
    A theme like yours with a few simple adjustements would really make my blog jump out.
    Please let me know where you got your theme. Many thanks

  31. how can i get taller Says:

    It’s not my first time to go to see this web site, i am browsing this web page dailly and obtain pleasant facts from here all the time.

  32. Faith Says:

    I seriously love your blog.. Excellent colors & theme.
    Did you make this website yourself? Please reply back as
    I’m looking to create my own website and would like to find out where you got this from or exactly what the theme is named. Cheers!

  33. parliament blue Says:

    Heya i am for the first time here. I found this
    board and I to find It truly helpful & it helped me out a lot.
    I am hoping to offer something again and aid others like you
    helped me.

  34. vogue cigarette Says:

    Do you mind if I quote a few of your posts as long as I provide credit and sources back to your webpage?
    My blog site is in the exact same niche as yours and my users would truly benefit from some of the information you
    provide here. Please let me know if this okay with you.
    Appreciate it!

  35. Apartments in Bodrum Says:

    After looking at a handful of the blog articles on your blog, I seriously like
    your technique of blogging. I book-marked it to my bookmark website list
    and will be checking back soon. Please visit my website too and tell me how you feel.

  36. marlboros cigarettes Says:

    My spouse and I stumbled over here from a different
    website and thought I might check things out. I like what I see so now i am following you.
    Look forward to going over your web page yet again.

  37. immobilien bodrum Says:

    There is certainly a great deal to know about this issue.
    I love all of the points you made.

  38. salem Cigarettes Says:

    Do you mind if I quote a couple of your posts as
    long as I provide credit and sources back to your site?
    My website is in the exact same niche as yours and
    my visitors would certainly benefit from some of the information
    you provide here. Please let me know if this okay
    with you. Thanks a lot!

  39. Esperanza Says:

    It’s amazing in support of me to have a site, which is helpful designed for my know-how. thanks admin

  40. Mason Says:

    Whoa! This blog looks exactly like my old one! It’s on a entirely different topic but it has pretty much the same page layout and design. Outstanding choice of colors!

  41. Captcha ocr Says:

    Incredible points. Outstanding arguments. Keep up the amazing

  42. Mozelle Says:

    Incredible points. Sound arguments. Keep up the amazing spirit.

  43. Bolig til salgs i Alanya Says:

    Greate article. Keep posting such kind of information on your blog.
    Im really impressed by it.
    Hi there, You have performed a fantastic job. I’ll certainly digg it and for my part suggest to my friends. I am sure they will be benefited from this web site.

  44. bargaincigarettesonline.com Says:

    Hi mates, its enormous article about teachingand entirely explained, keep
    it up all the time.

  45. imapet.com Says:

    We are a bunch of volunteers and starting a new scheme
    in our community. Your website provided us with useful info to work
    on. You have done an impressive task and our whole neighborhood might be grateful to you.

  46. social anxiety Disorder Says:

    I needed to thank you for this excellent
    read!! I certainly enjoyed every bit of it. I have you book-marked to
    check out new stuff you post…

  47. latinpymes.com Says:

    It’s fantastic that you are getting ideas from this article as well as from our dialogue made at this place.

  48. bleaching skin Says:

    Hello, i think that i saw you visited my website thus i came to “return the favor”.

    I’m trying to find things to enhance my site!I suppose its ok to use a few of your ideas!!

  49. Eula Says:

    What’s up, yes this piece of writing is really nice and I have learned lot of things from it about blogging. thanks.

  50. blog.sabunku.net Says:

    Hello i am kavin, its my first time to commenting anywhere, when i
    read this article i thought i could also create comment due to this
    sensible paragraph.

  51. skin whitening Says:

    It’s awesome to visit this web site and reading the views of all mates concerning this article, while I am also zealous of getting knowledge.

  52. canweevolve.com Says:

    Hi there to all, for the reason that I am actually keen
    of reading this webpage’s post to be updated regularly. It carries pleasant information.

  53. get rid of belly fat Says:

    Nice post. I was checking constantly this weblog and
    I am inspired! Extremely helpful info specifically the last section :
    ) I maintain such info much. I used to be seeking this particular information for a long time.
    Thanks and best of luck.

  54. Learn spanish Says:

    Hi, just wanted to tell you, I enjoyed this blog post.
    It was helpful. Keep on posting!

  55. Raspberry Ketone Says:

    I visited various sites but the audio feature for audio songs current at this site is in fact

  56. puregreencoffeebeansextract.webs.com Says:

    Pretty nice post. I just stumbled upon your weblog and wanted to say that I’ve really enjoyed browsing your blog posts. In any case I will be subscribing to your feed and I hope you write again soon!

  57. pure raspberry ketone Says:

    I’m not that much of a online reader to be
    honest but your sites really nice, keep it up! I’ll go ahead and bookmark your site to come back later on. Cheers

  58. Buy Twitter Followers Says:

    There’s certainly a great deal to find out about this subject. I like all the points you have made.

  59. conversational hypnosis Says:

    Hi to every one, it’s really a good for me to go to see this website, it contains priceless Information.

  60. Stephen Says:

    Appreciate this post. Let me try it out.

  61. how to lose man boobs Says:

    Hi there, I want to subscribe for this blog to obtain newest
    updates, therefore where can i do it please help.

  62. bassalki.ba.funpic.de Says:

    I love it whenever people get together and share opinions.
    Great website, keep it up!

  63. bestofshopping Says:

    Keep on writing, great job!

  64. minecraft for free Says:

    Incredible points. Sound arguments. Keep up the good spirit.

  65. minecraft for free Says:

    Hello, all the time i used to check website posts here early in the
    break of day, because i love to find out more and more.

  66. minecraft for free Says:

    My family members always say that I am wasting my time here at web, however I
    know I am getting knowledge daily by reading thes good content.

  67. lucky strike red Says:

    Very nice article, exactly what I needed.

  68. tattoos designs Says:

    I am regular reader, how are you everybody? This article posted at this web site is
    truly pleasant.

  69. minecraft for free Says:

    I don’t even know how I ended up here, but I thought this post was good. I don’t know who you are but definitely you’re going to a famous blogger if you are not already 😉 Cheers!

  70. how can i get taller Says:

    Excellent post. I was checking constantly this blog and I’m impressed! Extremely helpful info specifically the last part :) I care for such info a lot. I was looking for this certain information for a very long time. Thank you and good luck.

  71. loan officer Says:

    Great article.

  72. mdbegp.org Says:

    Wonderful article! We will be linking to this great post on our site.
    Keep up the great writing.

  73. minecraft for free Says:

    It’s an amazing post for all the online viewers; they will take benefit from it I am sure.

  74. cracked Wise Care 365 Free Says:

    Hello just wanted to give you a brief heads up and let you
    know a few of the pictures aren’t loading properly. I’m not sure why but I think its a linking issue.
    I’ve tried it in two different browsers and both show the same outcome.

  75. Rosalyn Says:

    Very good post. I will be facing a few of these issues as

  76. uTorrent torrents cracked Says:

    Nice post. I learn something new and challenging on blogs I stumbleupon everyday.
    It’s always helpful to read articles from other authors and use something from their sites.

  77. whitening products Says:

    Hello there! I know this is kinda off topic but I was wondering if you knew where I could get a captcha plugin for my comment form?
    I’m using the same blog platform as yours and I’m
    having problems finding one? Thanks a lot!

  78. Free CUDA Video Converter crack Says:

    I read this paragraph fully on the topic of the difference of most up-to-date
    and previous technologies, it’s awesome article.

  79. minecraft for free Says:

    Great information. Lucky me I discovered your blog by chance (stumbleupon).
    I’ve saved it for later!

  80. minecraft for free Says:

    It’s hard to find experienced people about this topic, however, you seem like you know what you’re talking
    about! Thanks

  81. mycollege.co.za Says:

    Pretty! This has been a really wonderful post.
    Many thanks for supplying this information.

  82. minecraft for free Says:

    This paragraph presents clear idea for the new users
    of blogging, that actually how to do blogging.

  83. taxfreedunhillcigarettes.webs.com Says:

    Great delivery. Sound arguments. Keep up the good work.

  84. www.saukaynarca.com Says:

    I am in fact thankful to the owner of this web page who has shared this impressive paragraph at at this time.

  85. redstarguide.com Says:

    Hi there, after reading this amazing post i am as well glad to share my knowledge here with friends.

  86. torrents AVG AntiVirus Free 2013 Says:

    I do not even know how I ended up here, but I thought this post
    was great. I do not know who you are but certainly you
    are going to a famous blogger if you aren’t already 😉 Cheers!

  87. how to lose man breast Says:

    Can you tell us more about this? I’d care to find out more details.

  88. tribal tattoos Says:

    Thank you for the auspicious writeup. It in fact was a amusement account it.
    Look advanced to far added agreeable from you! However, how can we communicate?

  89. johnny Says:


    This post is great. I realy like it!…

  90. minecraft for free Says:

    I’ll right away grasp your rss feed as I can not to find your email subscription link or newsletter service. Do you have any? Kindly let me recognise so that I may subscribe. Thanks.

  91. cheapestpallmallcigarettesonline.webs.com Says:

    I go to see daily a few sites and sites to read posts, however this blog provides feature based writing.

  92. tattoo designs Says:

    My relatives always say that I am killing my time
    here at web, but I know I am getting knowledge everyday by reading thes good posts.

  93. skin lightening cream Says:

    Fine way of explaining, and fastidious article to take facts regarding my presentation focus,
    which i am going to convey in school.

  94. John Says:

    My brother recommended I may like this blog. He was totally right.
    This submit actually made my day. You can not consider simply how much time I had spent for this information!
    Thank you!

  95. ps3 ylod Says:

    Hi there, I discovered your website by means of Google whilst
    searching for a similar matter, your website got here up, it
    appears great. I’ve bookmarked it in my google bookmarks.
    Hi there, just became aware of your weblog through Google, and located that it’s really informative.

    I’m gonna be careful for brussels. I’ll be grateful for those who continue this in future.
    Numerous other folks will likely be benefited from your writing.

  96. Alice Says:

    I was suggested this blog by my cousin. I’m not sure whether this post is written by him as no one else know such detailed about my problem. You are incredible! Thanks!

  97. lawrence crane enterprises Says:

    These are actually wonderful ideas in about blogging.
    You have touched some nice things here. Any way keep up

  98. elektroniksigarashop.webs.com Says:

    Having read this I believed it was extremely enlightening.
    I appreciate you finding the time and energy to put this informative
    article together. I once again find myself personally spending way too
    much time both reading and leaving comments.
    But so what, it was still worth it!

  99. kitchen remodeling 92363 Says:

    Everything is very open with a precise description of the
    challenges. It was really informative. Your site is very useful.
    Many thanks for sharing!

  100. drain cleaning 92532 Says:

    Wonderful, what a website it is! This blog provides valuable information to us, keep it up.

Leave a Reply