Voice Logger

Concept

Voice Logger is an advanced, easy-to-use and reliable Voice Recording system. It enables organizations of any type or size to reliably Capture, Evaluate and Analyze interactions in order to substantially improve productivity and performance in real time,which can make substantial impact on your bottom line like mitigating risk, optimizing processes, increasing customer satisfaction, improving productivity and boosting profitability.

How Logger Works?

Voice Logger, is a voice recording solution. It is an Application Software used to record audio information from telephones & other sources for storage in CTI Card. Voice Logger is used as a means to verify agent conversations with customer. Voice Logger enables reliable recording of calls and retrieval of recorded transactions for any further verification or dispute resolution.

Product Information

  • Voice Logger (Card Based) Voice Picker
  • Recording  agent’s conversation Email Audio Files & Simple Audio Controls
  • On-Screen Display of Call Status in form of Time, Date, Seconds, Ports, Channels etc.
  • Support Unlimited Concurrent Users
  • Store Conversations in .wav  file format Multi-Level user Administration
  • Online Data Capture,Online Listening Extensive search with10 parameters Menu Option
  • CTI Card
  • Premium voice quality
  • Scalable architecture

Product Functionalities

  • It is used as a means to verify agent conversations with Caller.

Records  Conversation:

  • It helps in recording the conversation between Customer and Client.

On Screen Display:

  • On-Screen Display of Call State  like CLI, Time, Date, Seconds, Ports, Channels etc..

Recorded Conversation File Format:

  • Store Conversations in .wav file Format.  That is the most common and user friendly formats.

Online Data Capture:

  • Captures online data from the switch (IRIS IVDX) through the RS-232 serial port cable/ TCP – IP

This entry was posted on Monday, November 28th, 2011 at 8:16 am and is filed under Call Center Solutions. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

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